SERVICE DEPARTMENT

“ ” Great experience and good service

“ ” My husband and I were looking to purchase a new commuter car and Daniel was our salesman. Daniel was amazing! He is polite, courteous, caring, and very knowledgeable with his inventory. He answered every question we threw at him. We initially were looking at the UX 250h but quickly realized that it...

“ ” Took my car on last Saturday afternoon for routine maintenance. Everyone is very helpful and professional. I have not had any issues. I highly recommend this place for your car service

“ ” First and foremost, I don't have a Lexus (my wife does). I needed an inspection and emissions on a Sunday (bought an out of state truck the day before). They were super helpful and accommodating. 5/5 across the board.

“ ” I just bought my Nx 2024.I am happy about the help I got from Rashad Swar el dahab.He was there for me from A to Z showed me the car, helped me out with the prices and was really patient with my unstoppable question. Highly recommended

“ ” We have purchased dozens of vehicles over the past several decades but this was the most pleasant deal we ever experienced. There was no pressure and no haggling from any of the staff we dealt with. Mr Nader Amirkabirian, our salesperson, took the time to help us find the vehicle best suited to our...

“ ” It was a nice experience and Hetty was such a great help that day !! 10/10 would recommend seeing her!

“ ” I recently purchased a new Lexus from this dealership, and I must say the overall experience was fantastic. The staff provided excellent service throughout the entire process. From helping me choose the right car to explaining features, they were knowledgeable and attentive. The transaction was...

“ ” Excellent service, very professional consultant, she explained the service that would be performed. Hetty was very helpful!

“ ” Easy to do business with and went the extra mile to find the car we were looking for

“ ” I just bought a new vehicle at Pohanka Lexus and Nicholas, the salesperson was fantastic.There were very fair with me and gave me a great price and most of all, there was absolutely no pressure.If you’re in the market for a car I’d strongly recommend Pohanka Lexus in Chantilly.It was one of the...

“ ” This place is awesome… they know what they are doing… clean friendly and efficient… we especially enjoyed our Service Coordinator Luigi!

“ ” Subject: Heartfelt Appreciation for 17 Years of Exceptional Service from Kenddrie UtukDear Kenddrie ,I hope this review finds you well. As I reflect on the incredible journey, we've had together over the past 17 years, as I’m into my sixth lease (please forgive me for not writing a review sooner,...

“ ” Amazing customer service from the moment I entered the door. Nader was very knowledgeable! He listened to want I wanted and showed me the perfect car. Signing was also one of the fastest processes I have experienced to date!

“ ” Mr.Jay Han has very professional knowledge about automobile field, good communication manner and so comfortable. Thx Mr.Han!!!

“ ” My family have been dealing with Dominic for the past few years, and it is always great experience with him. Definitely will choose to work with him in the coming future.

“ ” I just bought my first hybrid RX from Angel at POHANKA. I love my new car and the service I received from Angel was outstanding. She found a car for me that checked all the boxes on my wish list and remained in my budget. Also, Angel set up my apple car-play and made sure I was proficient using my...

“ ” Recently, I had an excellent experience with Lexus Chantilly. A helpful service manager listened and understood the situation and most importantly, ensured that my concerns were addressed promptly and appropriately. All in all, my experience was very "customer-centric."Touche!

“ ” Caesar and Tamim were great! Super helpful and had all the information i needed.

“ ” Cesar was great and took really good care of us during the purchase of our son's first car!

“ ” Great service, if you need dealership services. Always friendly, and a pleasant waiting room or private ones are available.

“ ” Service was crisp, efficient and timely!

“ ” Cesar was amazing. Informative, patient, and we felt he really cared. He helped us with our son's first car!Customer service and ease of transaction ensures a 5 star experience!

“ ” I had the best experience at Pohanka in Chantilly, Reza was my advisor and he was a joy to speak with and he was very helpful. Mike the service manager drove with me to hear the sound I was hearing and he was very informative and explained the noise and he made me feel an ease about my car. The...

“ ” Great experience with Dominic. Will become again!!! Thank you Dominic

“ ” Had an excellent purchasing experience for my first car at Lexus Pohanka. Nader took care of us and he was friendly, knowledgable, honest, and straightforward which made the process seamless. We requested a specific car and we needed within a week, and he delivered it exactly as I wanted, right on...

“ ” Had a great experience the other day talking with Jonathan. Very knowledgeable and personable. One of the more pleasant dealership experiences I’ve ever had

“ ” Jay is a true professional and I highly recommend him

“ ” Had been looking for a vehicle for couple of weeks, I ended up have a great experince here and wanted to share. Faraz was very patient and worked with me and my needs, ended up with a very decent deal which I was not expecting.

“ ” THE SERVICE WAS FAST PROFESSIONAL&COURTEOUS

“ ” I worked with Dean to buy a 2020 Lexus UX 250h. He is low-pressure and does his best to get you what you want at a reasonable price (and he's a nice guy). The process was quicker and smoother than it is at a lot of dealerships. My son has had great experiences with their service department, so...

“ ” One of the fastest and no pressure dealerships to stop by! Highly recommend

“ ” We went to Pohanka Lexus last week to get out of our lease vehicle. We dealt with Angel and she is the best sale person there! She helped us get out of the lease and into a new ES 350 with lower payments. She is true to her name! If you need a car stop by Pohanka in Chantilly and ask for Angel, you...

“ ” Nader did a fantastic job- thank you so much for all your help

“ ” I recently had the pleasure of working with Nader at Pohanka Lexus, and I cannot express enough how impressed I am with his professionalism and expertise. From the moment I walked into the dealership, Nader made the entire car-buying experience seamless and enjoyable.Nader's knowledge of the Lexus...

“ ” My salesman was Johnathan Fisher, and he spent all the time it took to get the correct car and package for me. He was very helpful and knowledgeable, and will certainly maintain my association with Pohanka Lexus!!!

“ ” Pohanka Lexus was a pleasure to work with during our purchase of a 2024 RX500h.

“ ” Pleasant and professional

“ ” Great service! Quick. Very nice!